Welcome to Refayiti, an e-commerce platform that showcases products from Haiti and the Haitian diaspora in the United States and Canada. At Refayiti, we are committed to promoting Haitian products and supporting local businesses in Haiti and the diaspora.
Our platform connects customers with a diverse range of authentic and high-quality products, including handicrafts, fashion, beauty, and food. We aim to create a vibrant marketplace that celebrates Haitian culture and heritage, while also providing economic opportunities for Haitian entrepreneurs.
To ensure a positive experience for all our customers, we have established the following policies:
Product authenticity: We only feature products that are authentic and made in Haiti or by Haitians in the diaspora. We carefully vet all sellers on our platform to ensure that their products meet our quality standards.
Pricing and payments: We strive to offer fair pricing for all products on our platform. Prices are set by the sellers themselves, but we monitor prices to ensure that they are not unreasonably high. We accept a variety of payment methods, including major credit cards and PayPal.
Shipping and delivery: We work with our sellers to ensure that orders are shipped promptly and arrive in good condition. Shipping costs and delivery times vary depending on the seller and the product. We provide estimated delivery times and tracking information for all orders.
Returns and refunds: If you are not satisfied with your purchase, we offer a 30-day return policy. You may return the product for a refund or exchange, provided that it is in its original condition and packaging. Shipping costs for returns are the responsibility of the buyer, unless the product is defective or was not as described.
Customer service: We are committed to providing excellent customer service. If you have any questions or concerns about your order, please contact us through our website or email. We will respond to your inquiry as soon as possible.
Intellectual property: We respect the intellectual property rights of others and expect our sellers to do the same. If you believe that a product on our platform infringes on your intellectual property rights, please contact us immediately.
Privacy and security: We take the privacy and security of our customers seriously. We use industry-standard security measures to protect your personal information and do not share your information with third parties without your consent.
By using our platform, you agree to abide by these policies. We reserve the right to modify these policies at any time, and we will notify our customers of any changes. Thank you for choosing Refayiti!