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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
If you find that you haven’t received all the items from your order on Refayiti, here are a few steps to take:
Check your order confirmation: Make sure to review the order confirmation email you received from Refayiti. This email should summarize all the items you’ve ordered.
Track your order: Visit your Refayiti account and check the status of your order. You’ll be able to see if all the items were shipped together or if they’re being delivered separately.
Contact our customer service: If you notice any missing items in your order, don’t hesitate to reach out to our customer service as soon as possible. Our representatives will be happy to assist you in resolving this issue and provide information on your order status.
Check delivery conditions: Ensure you review the delivery conditions and estimated timelines for each item you’ve ordered. Some items might be out of stock or pending restocking, which could delay the shipment of your complete order.
File a claim: If after following these steps you still haven’t received all your items, please follow the claim procedure outlined on our website. We’ll do our best to address the issue and provide an appropriate solution, whether it’s a refund or reshipment of the missing items.
We apologize for any inconvenience this may cause and appreciate your understanding. At Refayiti, we always strive to deliver exceptional customer experiences and are here to help resolve any issues you may encounter with your order.
If you encounter any issues with your order on Refayiti, we’re here to assist you. Here’s what to do if you face a problem:
Contact our customer service: If you notice any problems with your order such as missing items, damaged items, or any other issues, please reach out to our customer service team immediately. You can contact us through the provided contact form on our website or via email at [customer service email]. Our dedicated team will work swiftly to resolve the issue and ensure your satisfaction.
Provide order details: When contacting customer service, please provide your order number and any relevant details about the problem you’re experiencing. This will help us quickly locate your order and understand the issue so we can provide the best possible assistance.
We’ll find a solution: Once we’ve received your inquiry, our customer service team will investigate the issue and work with you to find a satisfactory solution. This may involve issuing a refund, arranging a replacement for damaged items, or taking any other necessary steps to address the problem.
Keep you informed: Throughout the process, we’ll keep you informed of any updates regarding the resolution of your issue. Our goal is to ensure that you’re fully satisfied with your Refayiti shopping experience, and we’ll do everything we can to make things right.
At Refayiti, customer satisfaction is our top priority, and we’re committed to providing prompt and effective support whenever you need it. Thank you for choosing Refayiti, and please don’t hesitate to reach out if you need assistance with your order.
If you need a return label for your Refayiti order, please follow these simple steps:
Contact our customer service: To request a return label, please reach out to our customer service team. You can do this by sending an email to [customer service email] or by filling out the contact form on our website. When contacting us, please provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Await instructions: Once you’ve contacted us with the necessary information, our customer service team will review your request and provide you with instructions on how to proceed. This may include providing a return label via email or directing you to download and print the label from our website.
Print the label: If a return label is provided electronically, please ensure to print it out. You’ll need to affix the return label securely to the package containing the item(s) you’re returning.
Ship the item: After attaching the return label to your package, simply ship the item(s) back to us using a shipping method of your choice. Make sure to use a reliable shipping service and retain any tracking information for your records.
Track the return: You can track the return of your package using the provided tracking information. Once we receive the returned item(s), we’ll process your refund or exchange according to our returns policy.
If you need to reset your password on Refayiti, you can do so quickly and easily by following these steps:
Go to the login page: Visit the Refayiti website and navigate to the login page.
Click on ‘Forgot Password?’: Below the login form, you should see an option that says ‘Forgot Password?’ Click on this link to initiate the password reset process.
Enter your email address: You’ll be prompted to enter the email address associated with your Refayiti account. Make sure to enter the email address you used when signing up for your account.
Check your email: After entering your email address, click on the ‘Reset Password’ button. You should receive an email from Refayiti with further instructions on how to reset your password.
Follow the instructions in the email: Open the email from Refayiti and follow the instructions provided to reset your password. You’ll typically be directed to a page where you can enter a new password for your account.
Choose a new password: Enter a new password for your Refayiti account. Make sure to choose a strong, secure password that you’ll remember easily.
Log in with your new password: Once you’ve successfully reset your password, you can log in to your Refayiti account using your new credentials.
If you encounter any issues or have trouble resetting your password, please don’t hesitate to contact our customer service team for assistance. We’re here to help ensure you have uninterrupted access to your Refayiti account.
To change your password on Refayiti, follow these steps:
Log in to your account: Visit the Refayiti website and log in using your current email address and password.
Access your account settings: Once logged in, navigate to your account settings. This is usually found by clicking on your account profile icon or name, which is typically located in the top right corner of the website.
Locate the password change option: Within your account settings, look for an option or tab labeled “Change Password,” “Security,” or something similar.
Verify your identity: To ensure security, you may be asked to verify your identity before proceeding. This could involve entering your current password or providing additional information.
Enter a new password: Once you’ve verified your identity, you’ll be prompted to enter a new password for your Refayiti account. Make sure to choose a strong, unique password that you’ll remember easily.
Confirm the new password: After entering your new password, you’ll typically be asked to confirm it by entering it a second time.
Save changes: Once you’ve entered and confirmed your new password, make sure to save your changes. This may involve clicking on a “Save” or “Update” button.
Log in with your new password: After successfully changing your password, you can log in to your Refayiti account using your new credentials.
After submitting your return, please allow at least 5-7 days of processing time before checking your refund status.
If you need to return your order on Refayiti, please follow these steps:
Contact our customer service: To initiate a return, please reach out to our customer service team. You can do this by sending an email to [customer service email] or by filling out the contact form on our website. When contacting us, please provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Await return authorization: Once you’ve contacted us with the necessary information, our customer service team will review your request and provide authorization if the return meets our return policy criteria. You’ll receive an email notification once your return is authorized.
Prepare the return shipment: After receiving return authorization, carefully package the item(s) you’re returning. Make sure to include all original packaging, tags, and accessories, and ensure the item(s) are securely packed to prevent damage during transit.
Attach the return label (if provided): If a return label was provided in the return authorization email, affix it securely to the package. If not, please follow the instructions provided in the email for return shipping instructions.
Ship the return: Drop off the package at your nearest shipping location or schedule a pickup, depending on the shipping method provided. Retain any tracking information for your records.
Track the return: Monitor the return shipment using the provided tracking information. Once we receive the returned item(s), we’ll process your refund or exchange according to our returns policy.
Return Policy:
At Refayiti, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make the process as easy as possible for you. Please review the following guidelines for returns:
Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be unused, unworn, and in their original condition with all tags attached.
- Personalized or customized items are not eligible for return unless they arrive damaged or defective.
- Final sale items are not eligible for return.
Return Process:
- To initiate a return, please contact our customer service team with your order details and reason for return.
- Once your return is authorized, you will receive further instructions on how to proceed with the return shipment.
Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or the item is damaged or defective upon arrival.
- We recommend using a trackable shipping method and retaining proof of postage for your records.
Refunds:
- Refunds will be issued to the original payment method within 7 days of receiving the returned item(s).
- Original shipping charges are non-refundable.
- Refunds for returned items that meet our return policy criteria will be processed promptly.
Exchanges:
- If you would like to exchange an item, please contact our customer service team to arrange the exchange process.
- Exchanges are subject to availability, and we cannot guarantee that the desired item will be in stock.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
- We will arrange for a replacement or refund for the damaged or defective item as soon as possible.
Please note that any returns that do not meet our return policy criteria may be subject to refusal or a restocking fee. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team. Thank you for shopping with Refayiti!
Free Shipping Policy:
We’re pleased to offer free shipping within the United States for orders totaling $60 or more. This offer applies automatically at checkout, so there’s no need for a promo code. Simply add $60 worth of items to your cart, and the free shipping option will become available.
Please note that this offer is valid for standard shipping only and applies to orders shipped within the contiguous United States. Orders totaling less than $60 will be subject to standard shipping rates. Additional charges may apply for expedited shipping or shipping to Alaska, Hawaii, or other U.S. territories.
If you have any questions about our free shipping policy or need assistance with your order, please don’t hesitate to contact our customer service team. We’re here to help!”
You can place this policy in a prominent location on your website, such as the footer or the checkout page, to ensure customers are aware of the free shipping offer and its conditions.
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
We currently offer shipping services exclusively within the United States and Canada. Therefore, if your postcode falls within these regions, we’re pleased to inform you that we can deliver to your location.
However, if your postcode falls outside of these regions, we regret to inform you that we do not offer shipping services to your area at this time. We apologize for any inconvenience this may cause.
Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.
Payment Options:
Cash.
Checks.
Debit cards.
Credit cards.
Mobile payments.
Electronic bank transfers.
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
From a marketing perspective, the good news is the process of getting your first customer versus your one hundredth is the same. But for traffic to successfully result in sales and profit, there are some essential prerequisites to ensure that traffic converts and the cost is sustainable. You should be asking yourself
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Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.