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Welcome to refayiti.com. This Money Back Policy explains the conditions under which Refayiti Inc. (“we,” “our,” or “us”) offers refunds for products purchased on our website.
We offer refunds in the following cases:
- The product received is damaged upon delivery.
- The product received does not match the description provided on our website.
- The product received is defective or does not function according to the manufacturer’s specifications.
To request a refund, please contact our customer service at sales@refayiti.com. Please include the following information in your refund request:
- Your name and contact details.
- The order number.
- A detailed description of the issue with the product.
- Photos or evidence of the problem, if possible.
To be eligible for a refund, please note the following conditions:
- The product must be returned in its original condition, with all original accessories and packaging.
- The refund will be issued after receipt and inspection of the returned product.
- Initial shipping costs are non-refundable, except in cases of our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days determined by your bank or payment service provider.
If you have any questions regarding our refund policy or need assistance processing a refund, please contact our customer service at sales@refayiti.